9 Comments

  1. Peter Fuller MBA
    April 10, 2011 @ 9:13 am

    Hey Pat & Lorna

    So true!

    I am currently dealing with a bad customer relationship issue where I am the customer.

    It is so bad I am considering writing a blog post about it 🙂

    Peter

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    Pat & Lorna Reply:

    Peter,

    Too bad they hadn’t read our post first 🙂

    Thanks!
    ~ Pat and Lorna

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  2. Pat & Lorna
    April 11, 2011 @ 6:48 pm

    Cori,

    I think we’ve all experienced the customer end of very poor customer service. It’s a cool thing when we are aware of what that looks like and avoid it in our own business. You’re right, great customer service is a huge boost to your business.

    Thanks so much,
    ~ Pat and Lorna

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  3. Willena Flewelling
    April 12, 2011 @ 7:47 pm

    When I saw the yellow smiley with the headphones on, a potential blog title popped out at me.

    “Are you listening to me?”

    The thought was in the context of personality colours… the way we speak to someone will be more effective if we understand what colour the person is. Not quite what you had in mind in your post, I’m sure, but it’s certainly applicable to any relationship. Even if your business is done mostly online, as mine is, our customers are as real as the people we rub shoulders with every day.

    Willena Flewelling

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    Pat & Lorna Reply:

    Willena,

    Yes, our customers are people and want to be treated as such. The first step is to definitely see them as that… and learn more about them. It’s so much easier to relate to them and create great customer service.

    Thanks!
    ~ Pat and Lorna

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  4. Karin
    April 19, 2011 @ 4:35 pm

    It is not something you hope for, but if an issue arises, it can actually help your business. Provided you handle the situation appropriately, of course. As you guys are saying, customer service of the utmost importance. It can be the absolute best word of mouth. People tend to spread the word if they get the treatment they were asking for (or better).

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    Pat & Lorna Reply:

    Karin,

    It’s amazing how by turning a “bad” situation into a “good” one for somebody can actually make them more loyal to you and your business. And word of mouth is definitely the top influence in converting prospects into customers.

    Thanks!
    ~ Pat and Lorna

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  5. Joana Goldman
    May 18, 2011 @ 3:02 pm

    that’s a good point. actually i got an idea by reading your post, how i could improve my site and understand my customers better. so thanks for the post 🙂

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  6. Calli @ Wedding Favors
    May 23, 2011 @ 10:26 pm

    Hey Pat & Lorna,

    Customer service indeed is very important. I’d like to add a comment on two things: Things don’t always happen as planned that is why we have Plan B, Plan C, and so on. One thing I learned during business school was that you should not assume things before you actually see some results. 🙂 Another thing is that customer service will not only gain you loyal customer but it can help you understand the needs of your target market in general.

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